We want you to love your purchase. If you’re not completely satisfied, we’re here to help.

1. Return Eligibility

You may request a return if:

• The item is unused and in original condition
• The item is returned within 14 days of delivery
• The product is in original packaging

2. Non-Returnable Items

We do not accept returns for:

• Used or damaged items (not caused by us)
• Items returned after the allowed period

3. Return Process

To initiate a return:

1. Contact us at deskinfo@violagrote.com
2. Provide your order number and reason for return
3. Wait for return instructions

4. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a trackable shipping method

5. Refunds

Once we receive and inspect your return:

• Refunds will be processed within 5–10 business days
• Refunds will be issued to the original payment method

6. Exchanges

We currently do not offer direct exchanges.
Please return the item and place a new order.

7. Damaged or Incorrect Items

If you receive a damaged or wrong item:

• Contact us within 48 hours of delivery
• Include photos for verification
• We will arrange a replacement or full refund

8. Shipping Policy Reminder

• Orders over €30: Free shipping
• Orders under €30: €5 shipping fee